Pre-employment testing solutions.
Pre-employment assessments are used to gather objective data about job candidates. They inform decisions about whether or not a candidate can be successful in the role for which they are applying.
There are different types of pre-employment assessments such as aptitude tests, personality tests, skills tests, biographical data, physical ability tests, and work samples. This article will cover web-based tests that utilize standardized questions to assess a person’s abilities, personality, and skills.
Incorporating pre-employment assessment tests into the hiring process is the most effective way to gain a more thorough, accurate picture of a candidate’s strengths, challenges, and potential.
Table of contents.
- What are the benefits of using pre-employment tests?
- The ROI of assessments.
- Who uses pre-employment tests?
- What do pre-employment assessments measure?
- Are pre-employment tests reliable and valid?
- Are pre-employment tests legal?
- What to consider before implementing a pre-employment assessment?
- How to find the best assessment for your needs.
- How to successfully implement a pre-employment assessment.
- Berke Assessment.
Pre-employment assessment benefits.
Hiring new team members can be time-consuming, costly, and stressful. Candidates with impressive resumes and who interviewed well may end up falling short when it comes to performance because of mismatches between their traits and the job requirements. To mitigate the risk of making hiring mistakes, many employers utilize pre-employment tests in their selection practices. Pre-employment testing is a systematic and efficient approach to gathering objective information on candidates. When assessments are integrated into the hiring process, companies make more informed decisions.
As stated by the Society for Industrial and Organizational Psychology (SIOP), “Carefully developed and administered employment tests can provide organizations with a way to decide systematically and accurately identify which people have the ability to perform well on the job, will not contribute to turnover, won’t engage in counterproductive behaviors, or will be able to learn from training programs.”
Using an assessment enhances your hiring process by providing additional insight about a candidate. It will also help you:
- Get to know candidates. It can take months to really get to know a person, to understand what motivates them, how they communicate, and how they think. Pre-employment tests help you see not just what a person has done but who they are. Assessments measure traits that are relatively stable over time, and reports paint a picture of what it would be like to work with a person on a day-to-day basis.
- Screen faster. Assessment results can be used to screen candidates. For high volume jobs, assessments can be administered early in the process, and recruiters can focus their efforts on candidates with higher scores. Therefore, pre-employment tests can make the decision process faster because less time is spent on individuals whose traits do not match the requirements of the job.
- Increase objectivity. Biases creep into the hiring process. Interviewers may give high evaluations based on impressions they made from their resume or favor a candidate unconsciously because they attended the same college. An assessment offers a way to balance subconscious feelings and emotions with the reality of what the individual is genuinely like. Assessments position all candidates on a level playing field, regardless of any other circumstances.
- Recognize potential. When candidates have little experience, it is hard to gauge potential based on their resumes or work samples. In the absence of experience, testing is beneficial. Assessments analyze how well a candidate’s natural traits and abilities line up with the opportunity, so employers can determine if the person can learn and excel in the new role.
- Raise red flags. During the hiring process, candidates often present the best version of themselves, making it difficult for employers to determine risk factors. Assessments, especially assessments with job fit ratings, provide detailed information on where and how much a candidate may struggle on the job. Knowing this, hiring managers can determine whether certain job mismatches are deal breakers or not.
- Reduce turnover. Hiring people whose innate traits do not match up with what’s required of the job often results in a turnover. An assessment helps you identify and steer clear of potential mismatches. Berke customers have seen a reduction in turnover ranging from 17% to 63%.
- Increase productivity. Assessments outline where a candidate will naturally excel and where he or she may require extra support. Managers use this information to tailor on-boarding, helping new employees get up to speed faster. Once employees are on the job, they are happier and more productive because their innate talents fit the job.
- Avoid costly mistakes. Hiring the wrong employee is expensive regarding training costs, errors made, and cost of replacement. Using pre-hire testing reduces the number of hiring mistakes.
The ROI of assessments.
The price of a hiring assessment is minimal compared to the dollars wasted on interviewing, selecting, and onboarding someone who doesn’t stay.
The Center for American Progress (CAP) found that the cost to replace an employee who makes less than $30,000 per year is 16% of their salary. The cost to replace someone who makes more than $75,000 is 20% of their salary.
To illustrate the impact, take two examples:
A national retailer with 800 cashiers making $19,000 has a 67% turnover rate. Every year they have to replace 536 people. The cost to replace each employee is $3,040 for a total of $1,629,440. If they could reduce turnover by 20% (which is realistic based on Berke customer data), the retailer would save $316,160 annually.
A medium-sized business with 100 mid-level employees making an average of $60,000 has a 19% turnover rate. They would need to replace 19 employees per year. If the company was able to reduce turnover by 20%, they would save the company $48,000 annually.
|Job||Employees||Turnover||New Employees Needed||Cost to Replace||Cost to Replace using Berke||Savings Using Berke*|
* Presuming turnover reduction by 20%
In addition to the tangible costs, the intangible costs of bad hires are significant. An employee who isn’t right for the job impacts the rest of the team, customers, and overall morale.
Businesses who use pre-employment testing to hire better people and reduce turnover often track the return on investment internally and the data is clear. Assessments more than pay for themselves. Berke customers have reduced turnover by 17% to 63% after implementing the assessment.
Berke Case Studies:
- Healthcare Provider Deploys Berke to Drive 63.6% Decrease in Turnover
- Major Coffee Distributor Reduces Turnover by 47% with Berke
- Restaurant Call Center Deploys Berke to Drive 21.8% Decrease in Turnover
- Hospitality Company Increases Sales by 17% Using Berke
- Polaris Identifies High-Quality Candidates Faster with Berke
- Fishbach Creates a Profile for Hiring Success with Berke
- Sync Residential Conducts More Effective Interviews using Berke Guides
- The University of Central Oklahoma Leverages Berke Data for Better Decisions
Who uses pre-employment testing?
Pre-employment testing is used extensively by businesses of all sizes and across a wide range of industries. According to the Talent Board’s recent Candidate Experience Research Report, 82% of companies are using some form of testing during the hiring process, with approximately 80% of Fortune 500 companies testing candidates pre-hire.
A 2017 study by Aberdeen found that 36% of Best-in-Class organizations were more likely to use assessments in the pre-hire stage. The usage of assessments has steadily increased year after year.
Using Assessments in Pre-Hire and Hiring
What do pre-employment assessments measure?
Pre-employment tests are used to measure a wide range of job-related traits and skills. Different types of assessments can help identify:
- Personality - Personality traits describe how an individual relates to the world and affect how people naturally act or react in various situations. Commonly measured personality traits are extraversion, conscientiousness, openness to new situations, optimism, adaptability, stress tolerance, emotional stability, and initiative or proactivity.
- Aptitude - Aptitude or cognitive tests measure a candidate’s problem-solving skills or intelligence. Cognitive skills affect people’s ability to learn new things and process complex or higher level concepts. The goal of cognitive ability tests is to understand a person’s potential to solve job-related problems.
- Skills - Skills are things that can be learned, and change over time, whereas personality and aptitude are innate qualities that endure over a period of years, growing (if at all) only slowly. Frequently measured skills are typing, leadership, communication, and time management.
- Job Fit - Job fit assessments compare a candidate’s traits and abilities with the traits and abilities required to succeed in a particular job. When the two are in alignment, the job fit score is high. When there is a misalignment between what the job requires and the traits a person possesses, job fit is low.
Are pre-employment tests reliable and valid?
A pre-employment assessment measures the key characteristics important to job success. The degree to which an assessment fulfills its purpose is evaluated via two technical properties: reliability and validity.
Reliability relates to consistency. More specifically, it refers to how dependably an assessment measures a characteristic. A reliable assessment produces stable and consistent information about people. If a person retakes the same assessment under the same condition, he or she should get a similar score.
SIOP states, “There are several ways to assess the reliability of a test, and some are more appropriate for certain situations. Experienced and knowledgeable test publishers have information on the reliability of their testing products.”
At Berke, we evaluated the reliability using several types of reliability estimates, and all scales had adequate to excellent reliability, we publish the results of our reliability tests in our technical manual.
Validity is an estimate of confidence that the scale measures what it’s designed to measure. For example, a measure of reading comprehension should not require spatial visualization. In selection, a pre-employment assessment measures the characteristics related to the job and therefore, a valid assessment can tell you what you may conclude or predict about someone’s future job performance from his or her assessment results.
SIOP explains, “Validity refers to the accuracy of the inferences made based on test results (e.g., how accurate is it to say that a higher test score indicates that a person is more likely to be a better performer). There are many forms of validity evidence. For example, evidence might consist of showing a relationship between test scores and some outcome of interest (e.g., supervisory ratings of job performance, average monthly sales, turnover). Judgments regarding what types of validity evidence are appropriate for a given test depend on a number of factors, and these are outlined in The Standards for Educational and Psychological Testing. Trained professionals can help interpret whether the evidence supporting the particular inferences an employer wishes to make with a test is sufficient.”
During the Berke test development and validation process, we identified the key competencies required in a role via job analysis. Next, we developed assessment questions that captured job-related competencies, collected data representative of the target population, conducted extensive analyses, and evaluated different types of validity. We continue to make improvements to ensure the test items are up-to-date. The Berke assessment had good validity evidence, and the results are reported in the technical manual.
The relationship between reliability and validity
Reliability is considered a necessary but not sufficient condition for validity. If an assessment tool cannot produce reliable scores, it cannot be valid because the results are not dependable. Consider the example of a scale: If it over-reports your weight every time by 5 pounds, the scale is reliable because it consistently reports the same weight, but it is not valid because it adds 5 pounds to your true weight.
In summary, reliability and validity indicate the quality and usefulness of the assessment. It is important to routinely examine the reliability and validity of assessments. For the purposes of both business efficiency and legal defensibility, it is advantageous to use a professionally developed and validated assessment, such as Berke.
Are pre-employment tests legal?
Like all hiring selection tools, pre-employment assessments are subject to a series of legal standards. The Uniform Guidelines on Employee Selection Procedures (UGESP) are what inform the legal standards. UGESP was adopted by the Equal Employment Opportunity Commission (EEOC) in 1978 for the purpose of enforcing Title VII of the Civil Rights Act of 1964. The UGESP requires that organizations use reasonable efforts to prevent unfair discrimination in hiring, and explicitly recognize organizations legal right to use professionally-developed and well-validated pre-employment assessments for hiring.
Because assessments are designed to be bias-free and help ensure equitability, the use of valid assessments can actually improve the legal defensibility of hiring processes.
What do candidates think about pre-employment assessments?
As assessment usage has grown, candidates often expect to take an assessment as part of the interview process. Previously, candidates were wary of assessments and didn’t understand why they were being asked to take a test. That sentiment has changed as assessment usage has grown. Now, candidates understand the value of the assessments, in placing the right person in the right job. Still, you are asking for the candidate’s time, energy, and focus.
So keep these things in mind:
- Set the stage. Although candidates are familiar with assessments, it’s still necessary to explain why you are asking them to take the assessment, how the assessment invitation will be delivered and what feedback they can expect to receive.
- Candidates are busy. Give them the option to take the assessment on their mobile device, and keep the assessment length as brief as possible.
- Keep things casual. Ease candidate “test anxiety” by explaining that assessments are one piece of the puzzle. Assessments are meant to help both parties. Just as employers want to understand job fit, candidates want to know if they are a good fit for the role.
What do consider before implementing an assessment?
Pre-Employment Testing is most successful in organizations that define the following points:
Whom will you assess? You may want to test all candidates who apply or only target certain levels (such as mid-level or management jobs) or certain positions (i.e., sales or customer service).
When will you assess candidates? Some organizations like to use testing early as part of the application process so that they can screen a larger candidate pool. Others prefer to administer tests to a smaller group of top candidates at a later stage. The timing of the assessment should be dependent on the size and quality of the candidate pool.
How can you engage candidates? It’s beneficial to develop a consistent, positive message for explaining the assessment to candidates. Talking points might include describing what to expect once they begin the test (general format, how long it will take) or why it is used (it helps both the company and the candidate determine how well the opportunity fits with the candidate’s strengths and preferences). Lastly, easing any concerns (it’s only part of the decision-making process, there is no pass/fail) is a good idea for mitigating test anxiety.
How much weight will the assessment results carry? Test results should always be part of your hiring decision, not the sole basis of it. Assessment information needs to be considered alongside the candidate’s work history, a track record of results, interview outcomes, and information from references. A balanced overall view of a candidate will offer better decision-making criteria.
How will you share assessment results with candidates? While most companies don’t provide candidates with test results, it can be helpful to review key points with the top prospects. Doing so facilitates conversations about their traits and how they relate to job requirements. Berke offers the option to generate a Participant Report which is designed to be shared with the test-taker.
Do you want general or customized information? Some assessments measure the same traits in all candidates and provide an overview of each individual’s profile. Others allow the company to establish job-specific target profiles that are unique to their company and the position. Some testing companies, like Berke, even have the ability to benchmark all employees in a designated role and then create a hiring profile so you know what it takes to succeed in the role.
When selecting a pre-employment assessment, it is important to consider the whole hiring process, to evaluate strengths and weaknesses, and from there determine what type of test will best meet your needs.
How to find the best assessment for your needs.
Once you’ve decided to incorporate an assessment, your challenge will be choosing the right one from the hundreds available. It can be daunting to determine which test will help you make better hiring decisions. Here’s a checklist of points to consider when reviewing assessment vendors:
Length. How long does it take to complete the test? Would a long or short test work best for the roles you are measuring? Does the vendor offer both a short and long version? Just as you might not want to use a 15-minute basic test for a mid-to-high level position, you may also want to avoid asking a candidate for an entry-level or part-time job to devote an hour or more to completing an assessment.
Location. Where will candidates take the assessment? Do you need to provide a computer on site, or can they take it remotely? Is the test mobile-enabled so it can be taken on a smartphone or tablet? It’s important to consider logistics to ensure administering and completing the assessment is easy for everyone involved.
General vs. Job-Specific. Will the test provide information that’s general or measured against a specific position? Many companies like getting information that is more targeted rather than generic and seek data that shows where a candidate matches (or doesn’t match) with their requirements.
Language. Is the test available in multiple languages? If so, which ones? Your need for this feature will largely depend upon the candidates you’re assessing. If you are interviewing individuals for whom English isn’t their first language, it’s important to be able to offer a version of the test that will be valid for them.
Readability of Reports. How easy is it to interpret test results, understand the terminology used, and get an overall rating of how well a candidate fits with the traits assessed? You may have the time and interest to attend training and pour through lengthy reports, or you may prefer something more concise that uses graphics and an easily readable format to convey the information.
Applicant Tracking System (ATS) Integration. Are you using an ATS as part of your recruiting, application, and screening processes? If so, you’ll want to ensure any tests you’re considering offer the option of integration with your current system. It’s also important to establish how much technical support you’ll get from the assessment company to ensure the integration process goes smoothly.
Flexibility. Some assessments allow you to test candidates once and then store their results to compare them to other positions. This is helpful when candidates end up not matching with the primary job they applied for but have other promising attributes, so you would like to consider them for other positions.
Benchmarking. Job benchmark studies to improve the quality of the assessment. Job benchmarking involves testing current employees and determining what traits best performers have that separate them from average or underperformers.
Training. Consider how much training will be required to get users on-boarded. Some assessments require extensive training to interpret reports. If you don’t have the time or resources to devote to learning and development, opt for an assessment that can more easily be implemented and managed.
Knowing what you need in a pre-employment test and asking the right questions during the evaluation phase will go a long way toward helping you choose an assessment that will work best for your candidates as well as your hiring managers.
How to successfully implement an assessment
If your company has never used pre-employment testing or if you’re switching to a new assessment, the next step is to ensure a successful roll-out to your current team. This means:
- Communicating early and often regarding why the new test was selected, how it will be used, and when it will “go live.”
- Providing training to current HR personnel and hiring managers to make sure everyone understands how to administer tests, receive reports, and interpret results.
- Define and standardize usage, so everyone knows when to request the assessment and how to integrate the reports into the process.
- Encourage hiring managers, stakeholders, and users to take the assessment themselves. This increases the comfort level with the test-taking process as well as confidence in the accuracy of the results.
- Track results. Before implementing the assessment, gather baseline information. Typical data points to record are retention rate, time to hire, and diversity metrics.
Berke began in 2004 with the mission to create a better assessment that would accurately predict job performance.
Berke engagements begin with job benchmarking and the creation of hiring profiles, which outline the traits that are required to succeed in every job. After candidates take the assessment, you receive a report that provides clear, actionable guidelines to help you make great hiring decisions.
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