People at Work - Berke Blog

Posts about ‘Feedback’

One activity that’s pretty much universally hated by both managers and employees is the Annual Performance Review (APR).  Why companies persist in conducting these is beyond me as there’s a much more effective way to review and improve your people.

Before addressing a better method, let’s talk about why almost all managers and employees detest the annual process.  For managers, APRs involve hours of preparation.  Depending upon how the review system is constructed, the managers typically have to sift back through 12 months of activities for each employee, look for trends, analyze how well individual goals were met, take into account external and internal changes that took place during the year, prepare forms for HR and possibly compute amounts for bonuses and raises.  That’s a ton of work for even one team member, and most managers are doing it for at least a half dozen or so direct reports.

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So You Really Screwed Up

by Janna  |  March 22nd, 2011

If you’re a manager, the last thing you probably want to do is broadcast your dumb moves to your employees. I mean, they need to think you know what you’re doing, right? You want them to have faith in your good judgment and competence. They should feel like they can rely on you to chart the right course.

So when you actually do make a mistake, your first reaction might be to either keep it to yourself or downplay it if it’s impossible to hide. But that would mean losing a huge opportunity to teach your people the right way to handle the missteps.

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Feedback—Make it F.A.S.T.

by Janna  |  August 5th, 2010

In all the years I’ve been working with managers and team members, I have yet to hear a single employee complain that he or she gets too much feedback.  In fact, when individuals are struggling to figure out whether their performance is hitting the mark or not I’ll typically ask, “What does your manager think about the job you’re doing?”  Their response?  Usually something along the lines of, “Okay, I guess, but I never really hear much one way or the other.”

Wow.  What a missed opportunity.  Delivering good feedback is one of a manager’s most important duties, yet so few seem to do it well, or do it at all for that matter.  It might help if managers think of feedback as a steering mechanism:  it keeps team members on the right track.  And the two biggest areas where you should focus on providing feedback are (1) Things you want to see more of, and (2) Things you want to see less of.

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